Last updated – 17th March 2023
Delivery Companies
We dispatch all our items using Royal Mail (1st Class, 2nd Class or Tracked 48 within the UK and International Standard or International Tracked and Signed out-with the UK) or via Evri – this is depending on customer purchase at checkout.
We aim to dispatch all orders within 2 working days of receiving cleared payment. The only exceptions to this are as follows:
- during the first 2 weeks in July
- between 24th December and 5th January each year.
These dates are when our office is closed to allow for staff holidays.
Delivery Estimates
| Service | Delivery aim |
| Royal Mail 1st Class (Letters, Large Letters and Small Parcels) | 1 working day |
| Royal Mail 2nd Class (Letters, Large Letters and Small Parcels) | 3 working days |
| Royal Mail Tracked 48 (Letters, Large Letters and Small Parcels) | 2-3 working days |
| Evri (Postable Parcel and Parcel) | 3 working days |
| Royal Mail International Standard (letters, Large Letters and Small Parcels) | 3-5 working days (Europe)* 6-7 working days (Worldwide)* |
Royal Mail International Tracked and Signed (letters, Large Letters and Small Parcels)
| 3-5 working days (Europe)* 5-7 working days (Worldwide)* |
*These estimates are providing there are no delays by the carrier within the destination country.
Tracked Services
Only the following services come with a tracking number:
- Royal Mail Tracked 48 (Letters, Large Letters and Small Parcels)
- Royal Mail International Tracked and Signed (letters, Large Letters and Small Parcels)
- Evri (Postable Parcel and Parcel)
Upgrading to a Tracked Service
If you have not purchased a tracked service and your order has not yet been dispatched, you can request an upgrade to a tracked service. You will be required to pay the difference in postage – this will be sent via invoice. No orders will be dispatched via a tracked service until cleared payment has been received. If invoice for upgrades are not paid for within 3 days, your order will be dispatched via a non-tracked service.
Please consult our Refund and Returns Policy should you need to return an item.